Lounge Agent

Salary: 1800 - 2200 EUR/month gross (before tax) based on your skills and experience

Location: Vilnius Airport, Lithuania (on‑site role due to operational requirements)

Schedule: 1 FTE (20-40 hours/week) in a shift‑based environment.

We are Baltic Assist – a company committed to providing high‑value talent solutions and operational excellence for global clients. Together with our partner Aspire Lounge Vilnius, we focus on delivering a smooth, welcoming, and high‑quality airport lounge experience for international travelers.

We’re looking for a Lounge Agent to support day‑to‑day lounge operations, provide exceptional customer service, and maintain a clean, safe, and comfortable environment for all guests.

What you'll be doing

If you enjoy helping people, working in a dynamic environment, and contributing to a high‑quality guest experience, this role will suit you well. As a Lounge Agent, you’ll be the first point of contact for lounge visitors and play a key role in ensuring a pleasant and efficient service environment.

How you’ll spend your day

• Greeting guests upon arrival, introducing lounge services, and assisting with any questions or needs
• Providing friendly and consistent customer service at reception and bar areas
• Serving guests, clearing tables, and maintaining overall lounge cleanliness and tidiness
• Restocking food, beverages, and supplies to keep the service area fully prepared
• Following QHSE (Quality, Health, Safety & Environment) standards and corporate procedures
• Answering phone calls and completing operational tasks assigned by the Lounge Supervisor
• Using protective equipment and applying correct procedures as instructed
• Only performing duties you are trained for, and seeking guidance if unsure or if a situation feels unsafe
• Reporting incidents, near misses, or unsafe conditions immediately
• Supporting a safe, clean, and efficient lounge environment
• Completing additional tasks associated with the Lounge Agent role as assigned

You'll be successful if you have

• A high school diploma or equivalent
• Customer service experience in hospitality, retail, aviation, or a similar guest‑facing role
• Good communication skills in Lithuanian; English is highly desirable
• A friendly, positive attitude and genuine interest in helping people
• Attention to detail, strong work ethics, and the ability to follow procedures
• Motivation to work both independently and as part of a team
• Willingness to work in rotating shifts, including early mornings, evenings, weekends, and holidays
• Experience as a passenger agent or in aviation is a bonus

Additional requirements

• Ability to obtain airport access and pass the required aviation security checks
• H10 food‑safety certificate - if you don’t have this permit, you will need to obtain it during the recruitment process.

What we offer

• A stable role in an international airport environment with opportunities to grow
• A friendly, supportive team focused on collaboration and service excellence
• Experience working with global aviation and hospitality standards
• A workplace culture that values safety, teamwork, and continuous improvement

At Baltic Assist, we believe that the strength of our team lies in the diversity of our backgrounds and perspectives. We are fully committed to promoting equal opportunities at every stage of our recruitment and selection processes. Recruitment at Baltic Assist is based solely on individual merit, qualifications, and professional competence. Our shortlisting, interviewing, and selection practices are conducted without discrimination on the grounds of gender identity or expression, sexual orientation, marital or civil partnership status, race, nationality, ethnic origin, religion or beliefs, age, veteran status, disability, medical condition, pregnancy or parental status, trade union membership, or any other protected characteristics.

By applying to this position, candidates acknowledge and consent that any information provided during the application process or available on the communication channels through which they were contacted (e.g., LinkedIn, email, or other professional platforms) may be collected, stored, and processed by Baltic Assist solely for recruitment purposes.

Baltic Assist is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). All information collected during the recruitment process will be handled securely and used exclusively for recruitment purposes. Your data will not be shared with unauthorized parties, and it will be retained only as long as necessary for the recruitment process or as required by applicable laws. By applying, you consent to the processing of your personal data in accordance with our privacy policy and GDPR guidelines.