Senior CRM Engineer

Salary: 6100 - 7500 EUR/month gross based on your skills and experience, but we are flexible to negotiate. 

Location: Lithuania, Vilnius (hybrid) or Eastern Europe (remote).

Schedule: 1 FTE (40 hours/week) 

6-month contract with a high possibility of extension. 

We are Baltic Assist, an outsourcing company, specializing in innovative remote career solutions. We provide exciting opportunities on a global level fostering long-term cooperation between top talent and our partners. By cultivating a desirable environment, our people are empowered to excel and engage with a community of diverse professionals. With a commitment to efficiency and innovation, Baltic Assist aims to be the go-to choice for seeking rewarding careers.

What you'll be doing 

We are looking for a skilled CRM Engineer with experience in Microsoft Dynamics 365 to join our dynamic team with one of the biggest players in finance in the country. Our client is expanding their CRM delivery capability and building its next-generation Customer Engagement platform. The role supports our client transformation toward a modern, out-of-the-box vendor CRM solution with embedded AI, replacing numerous legacy applications and enabling a unified and scalable engagement model. 

How you'll spend your day 

• Lead and contribute to the design, development, and implementation of CRM solutions based on Microsoft Dynamics / M365 Sales.
• Configure CRM entities, forms, business rules, process flows, dashboards, and UI components.   
• Implement and maintain plugins, custom actions, Dataverse APIs, and JavaScript customisations.
• Build and maintain CRM integrations using APIs, Power Automate Cloud Flows, ADF pipelines, and Azure services.
• Support data-model alignment and ensure secure, consistent data flows across systems.
• Ensure stable application infrastructure, environments, monitoring, logging, and releases via CI/CD pipelines. 
• Maintain documentation and transparency across CRM deliveries.  
• Collaborate with architects, developers, consultants, SMEs, and system owners across Personal Customers.  
• Support engineering best practices and guide CRM developers.

You'll be successful if you have 

• At least 4 years of experience with C# / .NET.
• Minimum 3 years of experience with MS SQL, including performance tuning and query optimisation.
• Strong experience working with version control systems and structured PR / code review processes.
• Hands-on experience with JavaScript / jQuery (at least 2 years).
• Practical experience with Power Automate and Power Automate cloud flows.
• Experience building and maintaining CI/CD pipelines, preferably using Azure DevOps.
• Hands-on experience with Azure Data Factory (ADF) and data integration workflows.
• Experience with Azure logging, monitoring, and alerting solutions.
• Understanding of platform engineering and environment management, Azure experience is a plus.
• Hands-on experience with Microsoft Dynamics 365, including Dataverse and Dynamics 365 Sales configuration and customisation.
• Understanding of Dynamics 365 and Azure security models (roles, permissions, access control).
• Experience with Terraform or other infrastructure-as-code tools.
• Hands-on experience building and integrating APIs.
• Good understanding of OAuth authentication solutions.
• Ability to evaluate when not to code and apply low-code/no-code solutions effectively.
• Understanding of data governance principles and best practices.
• Ability to create clear technical and business-level documentation. 

What we offer 

• Flexible working arrangements and a hybrid work model to help you succeed in your career while balancing personal needs.
• An inspiring environment in a large IT organisation.
• Influence on architecture, engineering practices, and platform evolution 
• Work in an international team, which concentrates on innovative business-facing solutions (within a diverse, Nordic-wide, cross-functional team consisting of ~140 specialists).
• Continuous learning with modern CRM, cloud, and AI technologies.
• Open and friendly company culture, great colleagues, company events & teambuildings.

At Baltic Assist, we believe that the strength of our team lies in the diversity of our backgrounds and perspectives. We are fully committed to promoting equal opportunities at every stage of our recruitment and selection processes. Recruitment at Baltic Assist is based solely on individual merit, qualifications, and professional competence. Our shortlisting, interviewing, and selection practices are conducted without discrimination on the grounds of gender identity or expression, sexual orientation, marital or civil partnership status, race, nationality, ethnic origin, religion or beliefs, age, veteran status, disability, medical condition, pregnancy or parental status, trade union membership, or any other protected characteristics.

By applying to this position, candidates acknowledge and consent that any information provided during the application process or available on the communication channels through which they were contacted (e.g., LinkedIn, email, or other professional platforms) may be collected, stored, and processed by Baltic Assist solely for recruitment purposes.

Baltic Assist is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). All information collected during the recruitment process will be handled securely and used exclusively for recruitment purposes. Your data will not be shared with unauthorized parties, and it will be retained only as long as necessary for the recruitment process or as required by applicable laws. By applying, you consent to the processing of your personal data in accordance with our privacy policy and GDPR guidelines.